46th The Lion Foundation Rotorua Marathon 2010

This annual event is New Zealand’s favourite marathon. It is the 46th time that this event has been running (excuse the pun!) and the marathon along with the 5km and 10km Fun Runs, will be held on the 1st of May.

Book your accommodation now as we have availability and we have Hot Pools to soak the stretched muscles and pain away!

Call us on 0800 522 526, or email reservations@jackanddis.co.nz for more details. You can also view our availability for the 1st of May on our website www.jackanddis.co.nz.

Remember that we can provide accommodation for you and your support crew at our Troutbeck Lodge and Waiteti Lakefront Motel.

Don’t delay – Book Today!

XTERRA Rotorua 2010

Hi everyone,

we have the XTERRA happening on the 10th of April. For more details about the XTERRA visit http://res.nz.eventdirector.net/XTNZ/SITES/719/

If you need accommodation, please visit our availability on our site www.jackanddis.co.nz

Do the right thing

Something I have meaning to write about for a little while now is guest expectations and when they have not been met and the way guests broadcasts their disatisfaction online.

It is true that when a bad comment is passed on, it is passed on to 15 others. When a good experience happens it is passed on only once.

When a comment is posted online it is great to receive feedback – good or bad. It is a transparent way to alert fellow travellers of the good and bad points of accommodation.

However, we have to wonder sometimes as to the motives and the honesty of such disatisfied comments, specially when they are anonymous comments. I know that when I am not made aware of problems as they happen I am not given a chance to rectify the issue and solve the problem. This is where I would ask guests on arrival to always contact me if they need anything at all.

My accommodation is not the norm and we do pride ourselves on giving the best hospitality and service. I am the first to admit that we are not perfect and encounter issues when guest expectations are not in alignment. We provide unique accommodation that gives you the freedom to come and go, while great value. We have guests who comment on our warm and welcoming hospitality and many return travellers who book year in and year out from within New Zealand and overseas. We welcome all feedback as this gives us an indication on how we are doing and what we do well and what we need to improve on. Constantly we are looking at our internal systems and looking for improvements and better ways to deliver service and customer care.

What I am trying to point out is that when staying at any accommodation, whether my accommodation or at another accommodation, do the right thing and tell the host/hostess if something is not to your liking. Tell them if you feel that your expectations have not been met. This will give them the opportunity to sort things out, and give you the service you deserve as guests. Feel free to broadcast your feedback online, but also ensure you include that you spoke to the host/hostess about how your stay went.

Happy travels!

UK & Australian RUGBY FANS – Stay in Rotorua!

Recently we have been hearing about rugby fans flying in and out on the same day for the Rugby World Cup 2011 from Australia. This is such a shame as we can offer rugby fans some great experiences in our wonderful country. Why not extend your trip by travelling down to Rotorua and staying with us.

Two Locations with great facilities. We can provide accommodation to suit large and small groups.
Our Ngongotaha based accommodation offerings are Troutbeck Lodge and Waiteti Lakefront Motel. Both are great for large and small groups who want exclusive access to Lake Rotorua. No through traffic, peaceful and quiet. We can accommodate up to 40 guests at Waiteti Lakefront Motel and up to 10 guests in Troutbeck Lodge. Combined a total of 50 guests comfortably stay out here in Ngongotaha. We also have Kayaks, 2 Hot Spa Pools, large childrens play area with trampoline and a BBQ area with outdoor seating.

Our Lake Road Lodge is based in Rotorua and offers spectacular views of Lake Rotorua. Only 300 metres from the Lakefront and Restaurants. Lake Road Lodge is a self contained lodge which can sleep up to 6 guests on the first level and 5 guests on the top level. If the whole lodge is booked then a total of 11 guests can stay, with continental breakfast provisions provided in the guest kitchens.

Watch a video on Rotorua, produced bt Destination Rotorua

RAGGAMUFFIN 23 JANUARY 2010

We are really excited to have this concert here with us again for it’s third year in Rotorua.

I have just received the following information regarding tickets for the concert being being on sale today. This concert is so popular you have to get in quick. Also make sure you book your accommodation early. Accommodation at Jack & Di’s will be on request so please email me directly and I will be happy to help reservations

Also, if you are looking for accommodation throughout New Zealand, you can book online with instant confirmation and no booking fees via this new website which I can recommend:

www.expressbookings.co.nz

Have a great day!

Diana

RAGGAMUFFIN 2010 Music Festival

EARLY BIRD TICKETS ON SALE TODAY!

Early bird prices are –

$95 General Admission

Group discounts – buy 10 and get $10 off per ticket

$125 Reserved Seating (R18)

$250 Family (2 adults + 2 children)

Early bird prices are available until Christmas

Tickets through Ticketmaster ph 0800 111 999, www.ticketmaster.co.nz

Competition – WIN a t-shirt

Subscribers can win by being one of the first ten to purchase tickets. Just email us your ticket number/s and your full name and contact details including your phone number and we will send you a Raggamuffin t-shirt.

Don’t forget to state your shirt size (small, med, large, XL etc).

Please only send one entry per email.

Ragamuffin supports the Samoan relief fund

Please note that there will be an option given on the purchase page to donate $1 per ticket to the Samoan relief fund (via the bank trust fund) and if you choose to do this, Andrew McManus Presents will match your $1 with another!

Our thoughts and prayers are with all those affected by the tsunami.

For more information visit: www.raggamuffin.co.nz and register online to win Raggamuffin prize packs!

WYCLEF JEAN (The Fugees)

SHAGGY

STEEL PULSE

JULIAN MARLEY

SLY & ROBBIE

SEAN KINGSTON

KATCHAFIRE

SOLA ROSA & IVA LAMKUM

PACIFIC HERBS

SWEET & IRIE

Raggamuffin 2010 – Saturday January 23 @ Rotorua International Stadium

Four kiwi bands, six Internationals equals ten bands, over ten hours of live music and one hot show!

Another guest email..

I am blessed! Another lovely email – thank you Pornchai!

‘Dear Diana,

Thank you very much for your perfect accommodation. My guests love your place very much and have confirmed to me that they would like to visit your place again.

Once again I’m taking another group to NZ and wonder whether your Lake Road Lodge are available on 8th – 9th December ( 2 nights).

If it is, I would confirm that to my schedule. Otherwise I would have to change my schedule to fit your place ( your place is a must-stay place)’

Thank you

pornchai

Todays guest comment!

Hi, I was so happy to receive this comment from one of my guests who stayed recently – Thank you Deborah!

‘The first thing was the wonderful greeting we got from Diana, nothing could of gone wrong after that, but it only got better. Wonderfully located motel. Very clean and tidy units and we had a lovely lake view. Excellent value and if we are ever back in Rotorua we will be staying there. Thanks Di.’

Deborah Beck-Boyd – Oct 22, 2009

Sir Howard Morrison

We wish the family of Sir Howard Morrison our condolences. We know he will be missed by many. It has been a sad day today and our thoughts are with his friends and whanau.

ROTORUA ARTS CONFERENCE 2009: NETWORKS KNOWLEDGE EXPERIENCE

October 12 and 13, 2009

The motivation for the Arts Conference is to enhance what we know, how we do what we do and most importantly bring artists and creatives, policy makers, arts and cultural facilitators arts and cultural trusts and organisations, and funders together.

PROGRAMME AND REGISTRATION FORMS AVAILABLE ON-LINE NOW
www.creativerotorua.org.nz

Special presentations and workshops from Derek Elley of Ponoko, Maggie Gresson of Artists Alliance Biddy Grant of Standing Ovation, Naomi McCleary of Waitakere City Council Sylvie Bolstad of Artmakers Hamilton, Paul Maunder filmmaker/actor/community artist from the West Coast Sen Thong entrepreneur & artist of Wellington, James Rickard master carver & teacher at Te Puia Suzanne Cowan choreographer from Touch Compass, Janet Holt of Waitakere City Council Margaret Lewis artist & arts marketing with The Big Idea, Helen Baxter of The Big Idea & Mohawk Media. Janet Luxton project manager Christchurch, Rakei Kingi carver of Rotorua, Ab Kuijer of JuniorSenior Europe…

The Arts Conference 2009 is about connecting communities of interest, sharing knowledge, experience and tools and gaining a perspective on some new practices, thinking and discussion, and a look at global experiences in arts and cultural development and marketing, delivery, funding, policy and planning.

If you would like accommodation, please visit www.jackanddis.co.nz to view our availability and book.

BOP Steamers Vs Hawkes Bay Magpies

BOP Steamers vs Hawkes Bay Magpies

~~2nd October 2009, 7.35pm kick off~~

On sale now at ticketmaster at the Convention Centre on Fenton Street

Adults $17.00 grandstand

Adults $12.00 General Admission

Child $7.00